Your Silvermark team doesn’t disappear after construction wraps up. We support our new home buyers with a strong warranty and the right information to help you get the most out of your new home. And we keep you up to speed on the best ways to protect your investment.

We stand by every home we build.  From our first conversation with you to handing over the keys to your new home during the initial walk-through and beyond, we are committed to providing a wonderful experience.  We want you to be happy with your new Silvermark luxury home and if anything requires our attention, let us know and we’ll take care of it as quickly as possible.

Submit a Service Request or see our FAQs.

If you need to list additional items, please call or email our Warranty Department at:

707.344.9437 |

For emergencies, please call 707.759.3434 and a live operator will assist you.

To determine what constitutes an emergency, please see our FAQs.

To determine what constitutes an emergency, please see our FAQs below.

No. Unless outside temperatures exceed 100 degrees, or you have an individual living in the home that has health problems that cannot withstand heat. Make sure to always check your A/C return for a clogged filter. In many cases, this can cause the system to overheat, which in turn, causes the system not to operate properly.

Cosmetic items may only be covered if noted at your walk through orientation, as it states on the walk through paperwork. You can also refer to your One-Year Limited Fit & Finish Warranty to get further clarification on what may be considered cosmetic items as well as other exclusions.

You have a One-Year Fit & Finish Warranty for the basic components and manufactured products in your home. You are given a copy of this warranty during your purchasing process. Your warranty period starts from the day that you close escrow.

If the leak is major and causing severe secondary damage, you will want to go to the water main commonly found near the front hose bibb. Your irrigation may be running off this main water line as well so you will want to make sure and turn off the valve that is directly on the main line and not the one running off to the side. Then call our office immediately and we will dispatch a plumber. If the leak is small and is located under a sink or at a toilet, you can shut the water off to that plumbing fixture by shutting off the valve located at the water lines running to that fixture. Then, contact our office in writing and we will send a service request to a plumber.

If your safety is in danger, contact 911.
If you are not in immediate danger, contact our office at 707.759.3434.
You will want to contact PG&E immediately at 1.800.743.5000 if you smell gas.

Pipe Rupture (Gas & Water). Complete electrical failure. No heat. Sewer blockage, up to 30 days after Walk-Through if due to construction debris.