Silvermark’s Commitment
10 Year Warranty

At Silvermark, we are proud of the quality and workmanship built into our homes. We stand behind our homes and our warranty coverage provides our homeowners the peace of mind they expect.

Our customer service continues through the sales and construction processes, but also after you are comfortably settled in, and for years to come. We achieve this by providing a multi-tiered warranty model to cover all essential areas of your beautiful new home.

In the first year, we offer multiple opportunities to discuss how things are going, address and resolve potential concerns that are very normal in connection with a purchase that has over 100,000 parts.

In partnership with the 2-10 Home Buyers Warranty company, we ensure continuous support to our homeowners through a solid 10-Year warranty and an entire team dedicated to help coordinate all service and warranty topics.

Emergencies happen, and when they do, we are here to help 24/7. Additionally, we recognize that as you settle into your new home, you may identify a non-emergency warranty matter that you would like remedied. Silvermark will gladly provide comprehensive support to rectify any such warranty item at both 60-Days and 10-Months following your closing date.

WORKMANSHIP: YEAR 1
Possible defects in materials & workmanship.

  • Basement Floor
  • Cabinets
  • Carpet
  • Ceramic Tile
  • Countertops
  • Door Panels
  • Drywall
  • Fireplace
  • Hardwood Floor
  • Interior Trim
  • Paint
  • Roof Covering
  • Siding

SYSTEMS: YEARS 1 thru 2:
Possible defects in distribution of Electrical, Plumbing & Mechanical systems.

  • Ductwork
  • Electrical Wiring
  • Supply Piping
  • Waste Piping

STRUCTURAL: YEARS 1 thru 10
Possible defects in designated load bearing elements caused by failure that affects their function to the extent that the home becomes unsafe, unsanitary or otherwise unlivable.

  • Beams
  • Columns
  • Floor Framing
  • Foundation
  • Load Bearing Walls
  • Roof Framing

*The specific coverages are governed by the warranty booklet provided to the homeowner after closing.

  1. No heat (whole house) if less than 50°F outside temperature
  2. No water (whole house)
  3. Plumbing leaks (requiring main line shut-off)
  4. No electricity (not due to storm or utility damage)
  5. Rain/weather intrusion into living areas
  6. No A/C (whole house) in the event of a total A/C outage during a period of excessive heat
  7. No gas (whole house) or gas leak

*If you are ever unsure, please do not hesitate to contact us so we can work with you to determine the urgency of your specific situation, and when needed, we will provide service to you in a timely and appropriate manner.

  1. If your safety is compromised, exit your home and call 911.
  2. If you smell gas, immediately exit your home and call 911 or PG&E at 800-743-5000.
  3. Once you are safe and have called the emergency services, please contact our warranty team at 800-488-8844 or our after hours answering service at 707-759-3434.

Silvermark! Our warranty team can be reached 24/7 at 800-488-8844 or our after hours answering service at 707-759-3434.

  1. Yes, but your safety is more important, so please only do this if you feel that it is safe to do so.
  2. If the leak is major and causing severe secondary damage, you will want to go outside to the water main commonly found near the front yard hose nozzle.
    1. Your irrigation may be running off this main water line as well so you will want to make sure and turn off the valve that is directly on the main line and not the one running off to the side.
  3. If the leak is small and is located under a sink or at a toilet, you can shut the water off to that plumbing fixture by shutting off the valve located at the water lines running to that fixture.

Everything you identified to the Silvermark Team during your orientation walk-thru as requiring attention was documented on the “Orientation Checklist” and will be addressed by Silvermark prior to your closing date.

  1. How
    1. Online: Homeowner Portal
      1. Go to https://secure.2-10.com/homeowner/ for access to your 2-10.com Homeowner Portal.
        1. If you are a first-time user, choose Register/Create Account under the Homeowner tab and click on Register my Structural Warranty.
        2. If you have already registered, simply sign-in using the credentials you previously created.
      2. Select Service Requests to create your warranty request.
        1. You can select Save if you want to add additional items later or select Submit to send your request for processing.
    2. Phone
      1. Call 800-488-8844 to speak to a live person M-F 8am-6pm PST who can work with you to create a service ticket.
  1. When
    1. A non-urgent service request can be made at any time during the covered warranty period*
      1. *At both 60-Days and 10-Months (from closing date), Silvermark’s Warranty Team will happily address any such non-urgent service request that has been received during that time period to ensure your continued satisfaction.

  1. Silvermark provides a 10-Year warranty which is divided into a 3-tiered model.
    1. A summary of the structure can be found in
  2. Coverage Summary
    1. All coverages begin from the day of closing
      1. Year 1 (Months 1 thru 12): Workmanship Warranty<
      2. Year 2 (Months 1 thru 24): Systems Warranty
      3. Years 10 (Months 1 thru 120): Structural Warranty
  3. Coverage Details
    1. Please refer to the section titled “Your Coverage Includes…”
ITEM ACTION FREQUENCY
Air filter Inspect/Replace Every 3 months, or as needed
Cabinets Condition/Treatment of wood Annually
Carpets Clean Annually
Caulking – exterior (doors, windows and trims) Inspect/Replace Annually
Caulking/grout – interior Inspect/Replace Annually, or as needed
Drains – tub, showers and sinks Inspect/Clean Annually, or as needed
ElectricaL Test Annually
Exhaust Fans-kitchen Clean Annually
Fencing Inspect/Stain Per CCR’s, or every 4 years
Fertilize Lawn/ Rake leaves Maintenance Annually
Filters-furnace and AC Clean Annually
Fire prevention sprinklers Inspect Annually
Fireplace Inspect/Clean Annually, or as needed
Furnace HVAC system Have a licensed HVAC contractor service your system Annually
Garage overhead door Inspect/Lubricate Biannually
Garbage disposal Flush/Clean Monthly
Grounds and decks Inspect/Replace if needed Annually
Gutters/downspouts Inspect/Clean Annually, or as needed
Home Warranty Review Annually
Hose faucets Winterize/Drain Annually
Insect Control Inspect Annually
Irrigation system (if installed) Winterize/Drain Annually
Laundry dryer duct Inspect/Clean Quarterly
Lubricant- Garage door/ Door hinges Inspect Annually
Paint – Exterior Repaint Every 4 to 6 years, or as needed
Roofing/Roof Vents Inspect/Repair Annually & after significant wind events
Shower Heads/ Faucet Aerators Clean Annually
Smoke/Carbon Monoxide Detectors Test/Inspect Batteries & change Annually
Tankless water heater Clean/Flush Annually
Traditional water heater Drain Annually
Trim, Siding, Stucco, & Drywall Inspect/Repair & paint as needed Annually
Weather Stripping Inspect Annually
Windows – tracks and weep holes Inspect/Clean Annually

Always refer to homeowner and applicable manufacturer’s warranty manuals for additional maintenance recommendations.

We stand by every home we build.  From our first conversation with you to handing over the keys to your new home during the initial walk-through and beyond, we are committed to providing a wonderful experience.  We want you to be happy with your new Silvermark luxury home and if anything requires our attention, let us know and we’ll take care of it as quickly as possible.

Submit a Service Request by clicking on the link below or see our FAQs.

https://secure.2-10.com/homeowner/

If you need to list additional items, please call or email our Warranty Department at:

707-344-9437 | HomeWarranty@silvermarkcs.com

For emergencies, please call 707.759.3434 and a live operator will assist you.

To determine what constitutes an emergency, please see our FAQs.